6 Reasons Why A Two-Way Radio is Still a Service Industry Staple

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Many businesses are searching for a way to reduce the cost of communications while maintaining high-quality communication. For many service industry businesses, this solution can be as simple as choosing two-way radios over other forms of communication. There are many good reasons for the continued popularity of two-way radios in the service industry.

Ownership Costs

The cost to purchase a smartphone can be a little expensive. But once you factor in the cost of monthly service, it is more than just a little expensive for multiple employees to communicate through cellphones.

You possess complete ownership after a two-way radio purchase and have no monthly fees to worry about. And while many people discard cellphones on a yearly basis in favor of a newer model, two-way radios can be used on average for five years or more.

Two-way radios also come with warranties of two-years or more versus the one-year warranty that can be expected with the much more expensive cell phone.


Two-way radios are built with durability and are rugged enough to withstand constant use in commercial environments. The sturdy design of two-way radios means your device will be built to last. Many two-way radios are built so that dust cannot cause problems and are unharmed by water even if they become completely submerged. Two-way radios are constructed according to military specifications and are strong enough to endure shakes, drops, and shocks that would cause considerable harm to other communication devices.

Coverage Area

Communication devices like cell phones can experience problems when in a dense urban environment and a tower is under heavy use. The same connectivity issues can take place in rural areas where a tower may not be close enough to provide optimal service.

You will not experience these types of problems with two-way radios. Your location within the coverage area will not affect the near-perfect reception you can expect when you use two-way radios as your primary communication device.

You will also not have to fear that traffic on a tower will hamper your ability to communicate via a two-way radio in a time of emergency.

Battery Life

It will become difficult to communicate properly and do your job correctly if you are always trying to fight through a dead battery. Two-way radios offer users significantly more battery life and today’s two-way radios possess more life in their batteries than ever before. In fact, some two-way radio models enjoy battery life that nears 30 hours.

When put in perspective, two to three shifts of workers can use the same two-way radio before its battery needs to be recharged.

Better Audio

Workers will have to strain to hear whoever is on the other end of the line when they attempt to communicate from busy environments filled with noise.

Two-way radios are built for these environments. The radios are built with noise-canceling features that eliminate background noise and allows for clear communication with the person with whom you wish to communicate. Two-way radios are also built to protect sound quality in outdoor, windy environments.

Safety Features

When members of your team are working in a dangerous environment, you will want the opportunity to protect them as much as you can. A good two-way radio is equipped with features that will be more than useful in this regard.

The Man Down feature for two-way radios will cause the radio to emit an alert when a worker is down. It works because the radio is able to detect a lack of motion, when the radio is in a horizontal position, or both.

Bottom Line

It is easy to forget about communication devices that have proven their dependability over time in today’s high-tech world. Two-way radios are an example of a communication device that is often overlooked by most people today. But for individuals working in the service industry, two-way radios are an essential component of their work lives.

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